Dear Customer,
Recently, we have noticed that malicious actors have created and distributed a
counterfeit application named "OrangeConnex APP" through unofficial channels, attempting
to illegally obtain personal information, account data, or commit financial fraud. To
protect your rights and information security, OrangeConnex hereby issues the following
solemn statement:
1. Clarification on Official Applications and Channels
As of the release of this statement, our company has neither developed nor authorized
any mobile application named "OrangeConnex APP." All customers in Mainland China and
Hong Kong should only conduct business operations through the following officially
announced channels:
2. Risk Warning Regarding the Counterfeit Application
This fake application may contain malicious code, posing significant security risks such as
stealing sensitive information, embezzling funds, and implanting viruses. If you have
downloaded or used it, please take the following actions immediately:
- Uninstall the application immediately.
- If you have entered account or payment information, change all related passwords
promptly.
- Check your bank account statements. Contact your card issuer immediately if you
notice any suspicious activity.
- Do not perform any payment or authorization operations within this application.
3. Countermeasures Already Taken
Our company has filed a complaint through official AWS channels and has taken action to
block identified malicious CloudFront links distributing the software, thereby cutting off
its distribution paths.
4. Safe Usage Recommendations
-
Always access our services via official URLs (ensure the link starts with https and
displays a padlock security symbol).
-
OrangeConnex will never request sensitive data such as passwords or banking
information via email, SMS, social media, or any other form of unsolicited
communication.
-
Be vigilant against "phishing" pages containing spelling errors, poor design, or
those creating a sense of urgency.
-
If you encounter any suspicious situations, please contact our official customer
service email immediately:CS@orangeconnex.com.
5. Assistance with Investigation and Appreciation
To thoroughly combat such fraudulent activities, we sincerely invite you to assist in the
investigation. If you can provide information about the download source of this counterfeit
application (e.g., links, third-party app store names, etc.), please contact us via the
email above. Our company will express appropriate gratitude to customers who provide valid
leads within legal and compliant boundaries.
OrangeConnex always prioritizes the security of our customers' information and funds. We
will continue to strengthen security protections and make every effort to ensure the safety
and reliability of our platform and transaction environment. Thank you for your trust and
support!
OrangeConnex
December 5, 2025